Frequently Asked Questions

Everything you need to know about shopping with My Store

What are your shipping times and costs?

We offer standard shipping which typically takes 3-5 business days. Expedited shipping is available for an additional fee. Orders over $50 qualify for free standard shipping within the continental United States.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return authorization.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

My Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed and encrypted.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How can I contact customer support?

Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing [email protected].